Responsible gambling

Responsible Gaming at Lake City Casino Penticton

As part of our commitment to providing a safe and enjoyable gaming environment, we have implemented various tools and measures to help you maintain control over your gaming experience.

Setting Limits:

• Online, you can set deposit limits on PlayNow.
• In the casino, use voluntary limit-setting options such as ATM withdrawal restrictions or daily spending goals.

Self-Exclusion Program:

Take a break from gaming with our self-exclusion program. You can voluntarily exclude yourself from participating in games for defined periods (6 months, 1 year, 3 years, or longer). This will also prevent you from accessing online platforms like PlayNow during this time.

Cooling-off Periods and Time-outs:

Take a short break with our responsible gaming messaging and staff interventions. Online, temporary account suspensions and session time limits are available to help you maintain control over your gaming experience.

Reality Checks:

Stay aware of the time spent playing games with reality checks on screens and signage. We remind you that gambling should be for entertainment purposes only, not a way to make money.

Support Organizations:

Find support when needed by visiting our Responsible Gambling page for links to organizations such as Gamblers Anonymous or regional Canadian helplines. Our materials also include information on how to access self-help tools, counseling, and financial advice.

Encouraging Responsible Gaming Practices:

• Set realistic budget goals and stick to them
• Don't chase losses by betting more than you can afford
• Take regular breaks from gaming

If you or someone you know is struggling with problematic gambling habits, please contact one of our staff members for support.